Terms of Service

1. Who we are & these terms

Hanko (hanko.live) is an anime and manga tracker operated from the United Kingdom. You can reach us through the support page. By creating an account or using the service you agree to these terms; if you don't agree, please don't use Hanko.

2. Eligibility & accounts

You must be at least 13 years old to use Hanko. If you are under 18, you confirm a parent or guardian is okay with you using the service, and you need their consent to buy a subscription. You are responsible for your account and for keeping your credentials secure, and the details you give us must be accurate. We may suspend accounts that abuse the service, attempt to circumvent rate limits or access controls, or breach these terms.

3. The service & changes to it

Hanko lets you track anime and manga, view statistics about your habits, and receive recommendations. Our catalogue is built from openly-licensed factual sources and our own editorial work; descriptions are written in our own words (some drafted with AI assistance and labelled as such). We are not affiliated with any anime or manga publisher, streaming service, or other tracker.

We may add, change, or withdraw features as the service evolves. If a change materially degrades something you've paid for, you can cancel and we'll refund the unused part of your subscription pro rata.

4. Supporter subscription

The Supporter plan is a paid subscription billed monthly or annually through our payment processor at the price shown at sign-up. It renews automatically until cancelled. You can cancel any time from Settings; access continues until the end of the period you've paid for. If we ever change the price, we'll give you at least 30 days' notice before it affects you, and you can cancel before it does.

Cooling-off: under the Consumer Contracts Regulations you have 14 days from purchase to change your mind and receive a refund. Because the subscription starts immediately, you acknowledge at checkout that if you cancel within those 14 days we may deduct a proportionate amount for the days already supplied. Your statutory rights for faulty digital content under the Consumer Rights Act 2015 are unaffected.

If we terminate your paid account other than for a breach of these terms, we'll refund the unused part of your subscription pro rata. If your account is terminated for breach, no refund is due.

5. Your content & licence to us

Your library, ratings, notes, and comments remain yours. So the service can function, you grant us a non-exclusive, worldwide, royalty-free licence — including to the infrastructure providers that host Hanko — to store, reproduce, display, and format your content in order to operate and promote the service. This licence ends when you delete the content or your account, except where we must retain something to comply with law or resolve a dispute.

6. Our content & licence to you

The Hanko service — including its software, design, name and branding, catalogue descriptions, tag taxonomy, and the selection and arrangement of our database — belongs to us or our licensors, and is protected by copyright and database rights. We grant you a personal, non-commercial, revocable licence to use the service. You may not scrape, bulk-extract, or resell our catalogue, recommendations, or data — see section 8. Factual data from openly-licensed sources remains under its original licence, as credited on our Credits page.

7. Community contributions

When community submissions (descriptions, covers, tags) open, they will be governed by a dedicated contribution licence presented at the point of submission, under which you keep ownership of your contribution and warrant it is your own original work. Until that licence is live, community submissions are not accepted.

8. Acceptable use

Using Hanko, you agree not to:

• scrape the service at volume, create accounts by automated means, circumvent rate limits or access controls, or resell our data, recommendations, or catalogue;
• place undue load on our infrastructure, probe or breach our security, or use the service in a way that breaches the terms of our upstream providers;
• use the service for any commercial purpose without our written agreement;
• post, link to, or submit content that is unlawful, infringes someone else's intellectual property, or that you do not have the right to share;
• post, link to, or submit content that sexually exploits or endangers minors, that harasses, threatens, defames, or incites violence or hatred against others, that doxxes or invades privacy, or that distributes spam or malware.

We operate a zero-tolerance policy for content that sexually exploits children. Such material is removed on discovery and reported to the appropriate authorities.

9. Community content & moderation

Comments and community submissions are user-contributed. You are responsible for what you post. We may remove or disable content, and suspend or terminate accounts, at our discretion — in particular for content that breaches section 8 or the law.

You can report content from within the app, or by email for copyright matters (see our Copyright & takedown policy). We review reports and act on valid ones expeditiously, consistent with our obligations as a UK hosting provider, including under the Online Safety Act. Users who repeatedly infringe or breach these terms will lose access.

10. Your data & rights

How we handle your personal data is described in our Privacy Policy. You can export a copy of your data and delete your account and its data at any time from Settings. For any other data request, contact us and we will respond within the timeframe required by law.

11. Suspension & termination

You can leave at any time by deleting your account from Settings — no email required. We may suspend or terminate accounts for breach of these terms, giving notice where practicable; the effect on any paid time is set out in section 4. Sections that by their nature should survive (including 5, 6, 12, 13, and 15) survive account closure.

12. Disclaimers & liability

The service is provided “as is” and we don't guarantee it will be uninterrupted or error-free. To the maximum extent permitted by law, our total liability to you is limited to the greater of £50 and the amount you paid us in the 12 months before the claim. Nothing in these terms excludes or limits liability that cannot be excluded under the law of England and Wales — including for death or personal injury caused by negligence, for fraud, or your statutory consumer rights.

13. Your responsibility for your content

If a third party brings a claim against us because content you posted infringes their rights or breaks the law, or because you breached section 8, you agree to compensate us for the reasonable costs and losses that claim causes us. This applies only to claims arising from your own content or conduct.

14. Third-party links & services

The service links out to third-party sites and services (for example our community Discord or external references). We don't control them and aren't responsible for their content or how they handle your data.

15. Governing law & disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction — except that if you are a consumer living elsewhere, you keep the protection of the mandatory laws, and the right to use the courts, of the place you live. If something goes wrong, contact us first — most issues can be sorted out informally.

16. Changes & general

We may update these terms as the service evolves. For material changes we'll give notice in the app before they take effect, and you can close your account (with a pro-rata refund of any unused paid time) if you don't accept them. If part of these terms turns out to be unenforceable, the rest still applies; not enforcing a term isn't a waiver of it; you may not transfer your account or these terms to someone else. These terms, the Privacy Policy, and the Copyright policy are the whole agreement between us about the service.